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Privacy Policy

At Provider Springboard, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal information:

  • Full name

  • Contact details (such as phone number, email, and address)

  • NDIS registration and business details

  • Financial and billing information

  • Business documents and supporting materials you provide

2. How We Collect Your Information

We collect personal information through:

  • Website forms and contact enquiries

  • Email communications

  • Phone and video consultations

  • Information you provide during service delivery

We collect information directly from you, unless it is unreasonable or impracticable to do so.

3. Why We Collect Personal Information

We collect, hold, and use personal information to:

  • Provide consulting, audit, and advisory services

  • Communicate with you about your services

  • Manage our business and operations (e.g., billing and support)

  • Comply with legal and regulatory obligations

4. Disclosure of Your Personal Information

We may disclose your information to:

  • Our service providers and contractors (such as legal, accounting, or IT support)

  • Cloud-based software platforms used to manage our operations

  • Regulatory or law enforcement agencies where required by law

We do not sell or trade your personal information.

5. Third-Party Services & Overseas Storage

We use third-party platforms, including:

  • Microsoft 365

  • Wix (website platform)

  • Email marketing software

  • Monday.com (project management)

  • QuickBooks (financial management)

Some of these services may store data in countries outside Australia. We take reasonable steps to ensure your data is protected by requiring those providers to comply with privacy and security standards.

6. Security of Your Information

We are committed to keeping your personal information secure. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure.

7. Accessing or Correcting Your Information

You may request access to, or correction of, the personal information we hold about you. Please contact us via the details below.

8. Complaints

If you have a concern or complaint about how we handle your personal information, please contact us. We will respond to your complaint promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

If you have any questions or concerns about this policy or your personal information, please contact:

Provider Springboard
Email: hello@providerspringboard.com.au

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Last updated: 28 July 2025​

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